Lindsay Baldwin
Chief Financial Officer,
FDRHPO & NCI
Lindsay Baldwin serves as Chief Financial Officer (CFO) of FDRHPO and NCI. Prior to her role as CFO, she served as Deputy Director of the North Country Initiative (NCI). Lindsay joined the team in August 2015 as Director of Finance, a role in which she managed the Delivery System Reform Incentive Payment (DSRIP) program financial implementation plan and funds flow. In 2017, Lindsay also managed the implementation of the DSRIP program for NCI and assists with management of the regional Accountable Care Organization (ACO) and Independent Practice Association (IPA).
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Lindsay began her studies at Jefferson Community College and completed her Bachelor of Science in Applied Economics and Management at Cornell University. Over the course of her professional career, Lindsay has gained extensive experience in financial analysis. As a former Financial Analyst, she supported the U.S. Navy while employed as a government subcontractor to manage budgets for fleet support. Lindsay is also Lean/Six Sigma Green Belt certified, having led multiple process improvement projects and events, and currently serves on the North Country Family Health Center Board of Directors.
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Lindsay resides in Adams, New York with her husband Trevor and their two daughters.
Holly Boname
Communication Coordinator
Holly Boname started her role at FDRHPO in December 2023 as the organization’s Communications Coordinator. In this role, she manages all internal and external communications, overseeing print, digital, and multimedia content that supports FDRHPO’s mission and community‑based program areas. Holly also leads the organization’s graphic design and photography efforts, helping to visually elevate initiatives across the region, and designed and maintains the organizations website. She collaborates closely with senior leadership and external partners to develop outreach materials and provide strategic communications support across multiple departments.
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With more than 15 years of communications experience in the North Country, Holly has built a diverse background in storytelling, media production, and public relations. Before joining FDRHPO, she spent nearly a decade as Managing Magazine Editor for Northern New York Magazines, where she oversaw editorial operations, story development, and layout design for NNY Business and NNY Living. Under her leadership, both publications earned multiple first‑place awards from the New York Press Association and the New York State Publishers Association. Her professional accomplishments were further recognized when she was named a 20 Under 40 honoree.
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Holly is also deeply committed to supporting arts, culture, and community health. She has served as Marketing Director for betterArts since 2012, helping promote arts programming and creative engagement across the region. She serves as the Marketing Specialist for the Compassionate Cancer Care Foundation, supporting efforts to expand access to cancer care resources. Holly also contributes her marketing expertise to the BREW YORK Festival, an arts‑and‑culture‑focused event.
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A lifelong “River Rat” from the 1000 Islands, Holly lives along the St. Lawrence River in Cape Vincent. She enjoys boating, camping, and exploring the Adirondacks and Vermont mountains with her four‑legged companion, Greta, and her fiancé, AJ.
Zachary Boucher
EMS Data & Informatics
Coordinator
Zachary ("Zack") Boucher joined the FDRHPO team in June 2022, when Mountain Lakes EMS Program Agency merged with North Country EMS Program Agency. Zack comes with 8 years of Program Agency, REMAC/REMCSO, and Course Sponsor experience from Mountain Lakes. Zack began as an Ambulance Driver and Fire Police Officer in 2013 and earned his EMT in 2015. Zack is currently an EMT and AHA Instructor.
Zack works for the FDRHPO EMS Program Agency as the EMS Data & Informatics Coordinator helping agencies and providers across the eight-county Region with electronic medical records. Additionally, Zack provides primary support for all aspects of the Mountain Lakes Region, which includes the counties of Clinton, Essex, Franklin, Warren, and Washington.
Zack lives in Minerva (southern Essex County) with his partner, Cameron, and their cats and dogs.
Kayla Quinn joined the FDRHPO team in 2023 and serves as the Population Health Coordinator. In this role, she works closely with local hospitals, clinics, public health agencies, and community-based organizations to advance targeted initiatives that strengthen population health across the region. Her data-focused responsibilities include coordinating the annual Community Health Survey, analyzing regional health trends, and presenting key findings to stakeholders. Kayla also facilitates the North Country Health Compass Committee and supports partners in completing NYSDOH-required Community Health Assessments (CHAs) and Community Health Improvement Plans (CHIPs).
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Alongside her expertise in data analysis, Kayla has a strong background in case management. She works extensively with adult learners pursuing healthcare careers and currently serves as an Educational Case Manager with Caring Gene. In this role, she guides participants through healthcare career exploration, connects students with academic support and tutoring, links them to community and financial resources, and helps graduates secure employment in their new roles.
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Kayla earned her B.S. in Biology from St. Lawrence University in 2021, where she developed a strong foundation in research tools, data collection methods, and analytical techniques.
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A North Country native, Kayla resides locally with her husband, Garrett, along with their dog and cat.
Kayla Quinn
Population Health Coordinator
Jonathan Cole
EMS Program Agency Director
Jonathan Cole has been with FDRHPO since 2017 as the EMS Programs Assistant, and now as the EMS Program Agency Director. As Program Agency Director, Jonathan has maintained and expanded our Opioid Overdose Center which offers Narcan to all first responders, expanded access to electronic medical records for EMS agencies, advocated for a stronger and more sustainable EMS system, and managed the roll-out of a region-wide EMS to Hospital communication platform called Pulsara.
He holds a degree in Humanities and Social Sciences and has over 20 years of Fire and Emergency Services experience. He is a Charter Member of Indian River Ambulance, the former Mayor of the Village of Antwerp, Captain for the Antwerp Fire Department, President of Watertown Lyric Theater, a member of the Trinity Episcopal Church Concert Series Board of Directors, the Original Yanks Drum and Bugle Corps, former member of the Northern New York Community Foundation’s LEAD Council, and was also named a member of NNY Business Magazine’s “20 Under 40” Class of 2018.
Jonathan currently resides in Antwerp with his wife, Sarah, and two step-sons, Noah and Ethan.
Timothy Fayette
Behavioral Health Coordinator
Timothy ("Tim") Fayette joined the FDRHPO team as Behavioral Health Coordinator in 2023. In this role, Tim helps facilitate the Behavioral Health Committee and takes on the organization’s behavioral health initiatives, namely the SAMHSA/Mental Health Awareness Training grant deliverables, including Mental Health First Aid trainings for youth and adults, and QPR.
Prior to joining FDRHPO, Tim worked at the Victim’s Assistance Center as Outreach Coordinator/Advocate. While he has been trained in mental health, addiction, and victim advocacy, he is also a certified "Getting Ahead" facilitator and "Bridges Out of Poverty" trainer.
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Tim is active within the community as the Vice President of the North Country Affordable Housing and NCPPC Board of Directors, a member of the United Way of NNY Peer Grants Review Committee, and serves on the "Bridges Out of Poverty" Steering Committee.
Erika Flint
Executive Director, FDRHPO/NCI
Erika began serving as the Executive Director of the Fort Drum Regional Health Planning Organization and NCI Director in December of 2016. She continues to lead the organization’s mission to analyze the regional healthcare system, identify gaps, and leverage resources to support access to high-quality healthcare services for the Soldiers, families, veterans, and civilian residents of the Fort Drum region.
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Prior to her role as Executive Director, Erika joined the team at the North Country Initiative (NCI) as DSRIP Director in December 2015. Her primary role was to provide oversight and coordination of the development and implementation of all projects within the Delivery System Reform Incentive Payment Program (DSRIP). DSRIP brought approximately $73 million to the region over a five-year period for the implementation of clinically-driven projects across Performing Provider System (PPS) aimed to improve quality, reduce costs, and improve the patient experience.
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Erika's career in public service includes her role in two community 501(c)(3) non-profit organizations. She served as Executive Director of the Watertown Urban Mission, providing oversight of seven major programs serving over 35,000 individuals in need annually. Prior to the Watertown Urban Mission, Erika served as Assistant Director of Residential Services at the Children's Home of Jefferson County.
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Erika has a Master of Business Administration with a concentration in Healthcare Administration. She currently serves on the North Country Regional Economic Development Council, Chair of Safe Schools Endeavor, is a member of the Watertown Noon Rotary Club, and serves on the Jefferson Community College Board of Trustees. She is also a past Board member of the Watertown Local Development Corporation, Jefferson County Community Services, WPBS-TV, North Country Family Health Center, and Samaritan Health Auxiliary, as well as a past member of the Greater Watertown Jaycees and the Northern New York Community Foundation’s LEAD Council. Erika is a graduate of the Greater Watertown Chamber of Commerce’s Jefferson Leadership Institute, and is a recipient of NNY Business Magazine’s 20 Under 40 Award, the ATHENA Leadership Award®, and the 2015 Successful Business Award in Social Services.
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Erika resides in Dexter, NY, with her husband Travis and their two sons.
Pat Fontana
Deputy Director, FDRHPO
Pat Fontana serves as Deputy Director of the Fort Drum Regional Health Planning Organization. His work includes rural health network development, healthcare workforce development, population health improvement, and regional collaboration.
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Before joining FDRHPO, Pat spent more than two decades in education, teaching mathematics, computer science, and theology, while also serving in leadership roles including IT Administrator, Campus Minister, and Dean of Men. His background in education, technology, leadership, and curriculum development helped shape his transition into healthcare planning and improvement.
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At FDRHPO, Pat’s early work focused on Health IT instruction and curriculum development before expanding into rural health network development, healthcare workforce programming, and population health improvement.
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Pat holds a dual bachelor’s degree in mathematics and education from Syracuse University, a master’s degree in theological studies from Holy Apostles College & Seminary, and university-based certification in Health Information Technology from Cornell University. He is a native of the North Country and currently resides in Watertown.
Ian Francis
Practice Transformation Specialist
Ian joined FDRHPO as a Practice Transformation Specialist in 2017. He works closely with clinical and community-based partners in the region to provide Patient-Centered Medical Home recognition support, as well as support to improve performance in value-based arrangements. Ian excels in transforming payor and third-party data into actionable reports that support connecting patients in the region with recommended preventive services, such as annual wellness visits, cancer screenings, chronic disease management, immunizations, and more.
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He holds a bachelor's degree in Healthcare Administration and is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE). Ian previously worked with the Fort Drum Medical Department Activities as the Practice Manager for their Primary Care, Dermatology, Pain Management clinics and Fort Drum Emergency Medical Services. While serving in the military, he gained both work and management experience in Rehabilitation, Public Health, Emergency Departments, Emergency Medical Services, Healthcare Recruiting, and various medical operations in multiple countries.​
Tracy Hart
Practice Transformation Specialist
Tracy works as a Practice Transformation Specialist for FDRHPO. She works with partners in the tri-county region, providing support for value-based initiatives and person-centered care. She works with practices to optimize their electronic medical records and provides support to proactively reach out to patients to close care gaps. Tracy also helps the region’s behavioral health practices develop and implement innovative strategies to increase quality, integrate behavioral and physical care, and develop value-based reimbursement strategies.
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Tracy has worked in the nonprofit sector for most of her career, as an IT Coordinator and Administrative Assistant. She also has worked in the medical field as a certified nursing assistant and psych tech.
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She is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE) and is a Certified Healthcare Technology Specialist in Practice Workflow and Information Management Redesign.
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She is a native of the North Country and enjoys spending time with her family and friends.
Robert Hunt
Fiber Network Manager & Telemedicine Network Program Coordinator
Robert (Bob) Hunt has extensive experience with telemedicine, fiber networks, USDA/FCC broadband funding, and many other areas related to telemedicine.
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Bob was instrumental in creating the North Country Telemedicine Project (NCTP), which built our regional fiber optic telehealth network. The initial deployment connected 28 healthcare sites. In 2014, the NCTP increased member locations by 42.
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Additional duties include the identification of applications to be deployed over the NCTP and ACTION networks and grant opportunities for application, purchase and deployment over those Telemedicine networks. Overall healthcare connectivity costs in excess of 28.5M have been reduced by 73% through the creation of these Telehealth Fiber networks and participation in the Federal Communications Commission Healthcare Connect Fund program.
Joanna Loomis
Deputy Director, NCI
Joanna Loomis joined the North Country Initiative (NCI) team in 2018 as Director of Provider Strategy and Transformation, and in 2021, she assumed the role of NCI Deputy Director.
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Previously, she served as the Executive Director of the Watertown Urban Mission, where she provided leadership and oversight to its seven major programs, which provide basic needs and empowerment to individuals and families in need in greater Jefferson County. She has also served as the Mission’s development director and critical needs coordinator, and as a child protective services caseworker with the Jefferson County Department of Social Services.
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Joanna has a MA in social and public policy from SUNY Empire State College and a BA in philosophy from St. Lawrence University. After completing her undergraduate degree, she lived in New Delhi, India, where she taught English in a public school as part of a Fulbright grant.
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Joanna serves on the boards of the North Country Prenatal-Perinatal Council and Watertown Noon Rotary; is a member of the Northern New York Community Foundation’s LEAD Council; is a graduate of the Jefferson Leadership Institute; and is a co-chair of the region's Bridges Out of Poverty Steering Committee. She previously served on the boards of the North Country Family Health Center and the North Country Council of Social Agencies. Joanna is a Lean Six Sigma Green Belt, a trained "Bridges Out of Poverty" and "Bridges to Health & Healthcare" trainer, and is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE).
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Joanna lives in Henderson with her husband and, two children, and a terrier mix.
As our part-time Medical Director, Dr. Steven Lyndaker provides clinical leadership and medical expertise and serves as an ongoing liaison for our Accountable Care Organization (ACO) and Independent Physician Association (IPA) partners, subcommittee leaders, and other healthcare organizations in our region.
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He is an internist/partner at Lowville Medical Associates employed full-time by North Country Family Health Center, based in its Lowville Family Health Center location; and an Associate Clinical Professor of Medicine at the University of Rochester School of Medicine, teaching residents from the program in his office several times a year; and an active member of the Lewis County Health System’s medical staff.
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Dr. Lyndaker enthusiastically supports FDRHPO’s mission to improve healthcare delivery to our region. He lives in Lowville, NY, with his wife Dr. Shereen Palmer.
Steven Lyndaker, MD
Medical Director
Heather Petrie
Practice Transformation Specialist
Heather Petrie joined NCI in February 2022 following her role as a Community Health Worker at North Country Family Health Center (NCFHC). Her work has revolved around addressing patient barriers to care, including social determinants of health. She has extensive work in care gap closures, EMR documentation to include ICD coding for quality compliance, working with HealtheConnections, and has been instrumental in implementing transitional care management.
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Heather holds an associate degree in Humanities and Social Psychology and a bachelor’s degree in Human Development. She is also trained in Bridges Out of Poverty, Health Literacy, and Trauma-Informed Care, and is a Bridges Out of Poverty certified trainer.
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She is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE)and is a Certified Healthcare Technology Specialist in Practice Workflow and Information Management Redesign.
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Originally from Detroit, Michigan, Heather currently lives in Adams Center, NY. In her spare time, she likes to read and volunteer in the community.
Heather serves as Office and Program Administrator for both FDRHPO and NCI. Before her current role, Heather was the Administrative Coordinator for North Country Initiative (NCI).
Heather has provided overall administrative and program support to the management team and FDRHPO and NCI programs since 2014. In her current position, she provides support to the FDRHPO Executive Director/NCI Director, Chief Financial Officer, and HIT Director/Security and Compliance Officer including support with boards and committee meetings and financial and compliance-related tasks.
She earned an A.S. degree in Business Administration in 2007 and after completing her internship with FDRHPO, she completed her A.A.S. degree in Office Technology – Medical in 2014 from Jefferson Community College (JCC).
Heather resides in Calcium with her husband, Alfredo, who is a Retired US Army Major working on Fort Drum, her daughter, Elena who has just graduated the SUNY Canton Practical Nursing Program and two dogs, Rex and Saylor.
Elliot Rechlin
HIT Operations Specialist
Heather Sanchez
Office and Program Administrator,
FDRHPO & NCI
Elliot joined FDRHPO as an IT Operations Specialist in 2015. Working with colleagues and partners, he implements and maintains technology solutions that are relied on for efforts to improve healthcare in our region. He has been centrally involved in projects configuring telemedicine hardware, setting up cloud-based and on-premises software, administering directory systems, and managing computer networks.
Elliot has a B.A. in mathematics from Houghton University and can often be found skiing or biking the trails of the Tug Hill.
Amanda Slate
EMS Clinical Coordinator
Amanda joined FDRHPO’s EMS Program Agency in March 2023 as the EMS Program and Office Assistant. She brings a wealth of field experience, having served as a New York State Paramedic in leadership roles including Captain and Training Officer.
Amanda began her EMS journey in 2010 after earning her NYS EMT certification from SUNY Canton, becoming a charter member of the Indian River Ambulance Service—a role she continues to hold today. She advanced her credentials to NYS Advanced EMT-Critical Care and, in November 2020, completed the Paramedic Bridge Program through Northwell Health. Dedicated to professional growth, Amanda earned her CIC (Certified Instructor Coordinator) in August 2025, enabling her to educate and mentor the next generation of EMS providers. She is also a BLS CPR Instructor and a Certified Ambulance Documentation Specialist.
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In addition to her current role, Amanda has previously served as an independent consultant for FDRHPO, providing training to tri-county EMS agencies on using HealtheConnections to transmit EKGs to receiving healthcare facilities. She remains active in the EMS community, working as a Paramedic in her free time.
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A proud North Country native, Amanda enjoys spending her free time outdoors or with her dogs, Kenna and Ollie.
Beth Solar
Workforce Outreach Manager
Beth joined FDRHPO in August 2021. As Workforce Outreach Manager, she has a special focus on filling gaps within the healthcare workforce, enhancing work in pipeline outreach, and career exploration. This includes the facilitation of the Recruitment, Retention, and Education Committee (RREC) and assuming responsibility for MASH Camp.
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Prior to joining FDRHPO, she served as Tug Hill Regional Coordinator for the Regional Planning Consortium (RPC). Beth worked with regional stakeholders at the RPC to collaborate, problem-solve, and improve systems for the integration of mental health, addiction treatment services, and physical healthcare in an effort to improve overall health for our community. Prior to her work with the RPC, she worked in the healthcare industry for over 15 years as a licensed practical nurse II (LPN II).
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Beth is a North Country native and resides in Clayton with her husband and two children. In her spare time, you will find her traveling for hockey tournaments, enjoying the St. Lawrence River, and spending time with her family.
Shelby Woodruff
Information Technology (IT) Specialist
Shelby has been a HIT Specialist at Fort Drum Regional Health Planning Organization since 2023 and previously served as an intern within the organization.
Shelby joined the current team after extensive work with installing and maintaining IT networks in the north country as an intern within FDRHPO. As a HIT Specialist, he currently works with FDRHPO’s many partners to maintain critical network infrastructure and provide direct support to users of those resources. His primary focus is in the privacy and security of network resources, and the continuity of network operations for organizations important to healthcare in the north country.
Shelby grew up in Lewis County and is active in several organizations in the area, including the Watertown Chess Club. He enjoys sailing, repairing older cars, and building PC’s.
Tom Zecher
Director, Health Information Technology (HIT)
Tom has been an employee of Fort Drum Regional Health Planning Organization since 2018.
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As the Director of Health Information Technology (HIT), Tom collaborates with his team to ensure comprehensive fulfillment of the organization's technical requirements, encompassing servers, networks, communications, and data infrastructure. Additionally, Tom and his team extend their proficiency in health information by offering Managed IT Services to numerous partner organizations, aligning with the overarching mission of the FDRHPO.
He entered the healthcare sector working in Emergency Medical Services, where he spent more than 15 years in both volunteer and commercial EMS/Fire agencies. Transitioning from the pre-hospital setting, he then spent eight years working in Information Technology Management in hospital environments. As a consultant, Tom specialized in Information Technology, Privacy, Security, and Compliance for both Fire and EMS and has a passion for helping not-for-profit agencies. He is both a regional and national speaker on the topics of Information technology and cyber security for not-for-profits and emergency services. Tom holds many professional qualifications, including his certification in Healthcare Compliance from the Health Care Compliance Association and his Healthcare Information Security Leader from the Association of Executives in Health Information Technology, as well as a bachelor's degree in Information Technology and associate degree in Information Systems from SUNY Canton.
Tom is still active in the emergency services and works part-time as a Fire Instructor for the New York State Department of Homeland Security and Emergency Services Department of Fire Prevention and Control and Vermont State Fire.
He currently serves on several Boards of Directors and Advisory Committees and is part of several national professional organizations.
During his downtime, he enjoys riding his Harley-Davidson Motorcycle, backpacking, and downhill skiing.