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Lindsay Baldwin
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Lindsay Baldwin

Chief Financial Officer,
FDRHPO & NCI

Lindsay Baldwin serves as Chief Financial Officer (CFO) of FDRHPO and NCI. Prior to her role as CFO, she served as Deputy Director of the North Country Initiative (NCI). Lindsay joined the team in August 2015 as Director of Finance, a role in which she managed the Delivery System Reform Incentive Payment (DSRIP) program financial implementation plan and funds flow. In 2017, Lindsay also managed the implementation of the DSRIP program for NCI and assists with management of the regional Accountable Care Organization (ACO) and Independent Practice Association (IPA).

Lindsay began her studies at Jefferson Community College and completed her Bachelor of Science in Applied Economics and Management at Cornell University. Over the course of her professional career, Lindsay has gained extensive experience in financial analysis. As a former Financial Analyst, she supported the U.S. Navy while employed as a government subcontractor to manage budgets for fleet support. Lindsay is also Lean/Six Sigma Green Belt certified, having led multiple process improvement projects and events, and currently serves on the North Country Family Health Center Board of Directors.

Lindsay resides in Adams, New York with her husband Trevor and their two daughters.

Holly Boname

Holly Boname
Communication Coordinator

Holly Boname joined the FDRHPO team as the organization’s Communication Coordinator in December of 2023. As Communication Coordinator, Holly is responsible for managing internal and external communications, to include print and electronic communications. She will work closely with senior staff and external stakeholders to develop outreach materials and provide communications support across departments on various projects.

Holly has over 15 years in the North Country gaining experience in the communications field, writing and producing local news stories, press releases, and other public communications. For almost a decade, Holly was the Managing Magazine Editor for Northern New York Magazines, where she was responsible for the operations, story development, and editorial layout and design of NNY Business and NNY Living magazines, which won multiple first place awards from the NYS Press Association and NYS Publishers Association.

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Zachary Boucher
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Zachary Boucher
EMS Data & Informatics Coordinator

Zachary ("Zack") Boucher joined the FDRHPO team in June 2022, after Mountain Lakes EMS Program Agency merged with North Country EMS Program Agency (NCEMS). He has been an EMT since 2015 and is also an American Heart Association BLS Instructor and Certified Lab Instructor.

Zack lives in Minerva, New York (southern Essex County) and works remotely for the FDRHPO EMS Program Agency, specifically covering the Mountain Lakes region of New York, which includes the counties of Clinton, Essex, Franklin, Warren, and Washington.

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Kayla Burns joined the FDRHPO team in 2023. In her role, she helps to facilitate the Health Compass Committee, coordinate and analyze population health data, and work with partners to implement initiatives to improve population health. Kayla is a 2021 graduate of St. Lawrence University where she received her B.S. in Biology, gaining extensive knowledge in research tools, collection methods, and data analysis. Prior to joining the FDRHPO team, she worked as a Quality Assurance Analyst at Kraft Heinz and has over two years of experience in organizing, analyzing, and distributing analytical data.

Kayla is a North Country native and resides locally with her fiance, Garrett, and their dog and cat.

Kayla Burns
Population Health Coordinator

Kayla Burns
Jonathan Cole
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Jonathan Cole
EMS Program Agency Director

Jonathan Cole holds a degree in Humanities and Social Sciences and has over 20 years of Fire and Emergency Services experience.  He is a Charter Member of Indian River Ambulance, the Mayor of the Village of Antwerp, Captain for the Antwerp Fire Department, President of Watertown Lyric Theater, a member of the Trinity Episcopal Church Concert Series Board of Directors, the Original Yanks Drum and Bugle Corps, former member of the Northern New York Community Foundation’s LEAD Council, and was also named a member of NNY Business Magazine’s “20 Under 40” Class of 2018.

 

Jonathan currently resides in Antwerp with his wife, Sarah, and two step-sons, Noah and Ethan.

Nancy DelMastro
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Nancy DelMastro
Telehealth Project Manager

Nancy DelMastro has been with Adirondack Health Institute (AHI) as the Telehealth Project Manager since August 2021.

She, alongside Fort Drum Regional Health Planning Organization, oversees the North Country Telehealth Partnership, Northern New York’s leading agency focused on increasing access to healthcare through the innovative use of telehealth and telemedicine technology.

Nancy coordinates the day-to-day operations and strategic development of this state-funded partnership, by providing assistance to healthcare providers and entities seeking information about telehealth as it relates to implementation, technology, reimbursement, clinical standards of practice, and more.

She has a Master of Public Health degree from University at Albany School of Public Health and holds a Certified Telehealth Coordinator designation from the National School of Applied Telehealth. Prior to her role as Project Manager, Nancy served as the Telehealth Project Specialist at AHI for over a year. Nancy has additional experience in public health and health policy, previously holding positions in local and state government.

Timothy Fayette
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Timothy Fayette
Behavioral Health Coordinator

Timothy ("Tim") Fayette joined the FDRHPO team as Behavioral Health Coordinator in 2023. In this role, Tim helps facilitate the Behavioral Health Committee and takes on the organization’s behavioral health initiatives, namely the SAMHSA/Mental Health Awareness Training grant deliverables, including Mental Health First Aid trainings for youth, adults, and fire/EMS providers.

Prior to joining FDRHPO, Tim worked at the Victim’s Assistance Center as Outreach Coordinator/Advocate. While he has been trained in mental health, addiction, and victim advocacy, he is also a certified "Getting Ahead" facilitator and "Bridges Out of Poverty" trainer.

Tim is active within the community as the Vice President of the North Country Affordable Housing Board of Directors, a member of the United Way of NNY Peer Grants Review Committee, and serves on the "Bridges Out of Poverty" Steering Committee.

Erika Flint
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Erika Flint
Executive Director, FDRHPO/NCI

Erika began serving as the Executive Director of the Fort Drum Regional Health Planning Organization and NCI Director in December of 2016. She continues to lead the organization’s mission to analyze the regional healthcare system, identify gaps, and leverage resources to support access to high-quality healthcare services for the Soldiers, families, veterans, and civilian residents of the Fort Drum region.

Prior to her role as Executive Director, Erika joined the team at the North Country Initiative (NCI) as DSRIP Director in December 2015. Her primary role was to provide oversight and coordination of the development and implementation of all projects within the Delivery System Reform Incentive Payment Program (DSRIP). DSRIP brought approximately $73 million to the region over a five-year period for the implementation of clinically-driven projects across Performing Provider System (PPS) aimed to improve quality, reduce costs, and improve the patient experience.

Erika's career in public service includes her role in two community 501(c)(3) non-profit organizations. She served as Executive Director of the Watertown Urban Mission, providing oversight of seven major programs serving over 35,000 individuals in need annually. Prior to the Watertown Urban Mission, Erika served as Assistant Director of Residential Services at the Children's Home of Jefferson County. 

Erika has a Bachelor of Arts from SUNY Oswego and a Master of Business Administration from the University of Phoenix, with a concentration in Healthcare Administration. She currently serves on the North Country Regional Economic Development Council, Chair of Safe Schools Endeavor, and is a member of the Watertown Noon Rotary Club. She is also a past Board member of the Watertown Local Development Corporation, Jefferson County Community Services, WPBS-TV, North Country Family Health Center, and Samaritan Health Auxiliary, as well as a past member of the Greater Watertown Jaycees and the Northern New York Community Foundation’s LEAD Council. Erika is a graduate of the Greater Watertown Chamber of Commerce’s Jefferson Leadership Institute, and is a recipient of NNY Business Magazine’s 20 Under 40 Award, the ATHENA Leadership Award®, and the 2015 Successful Business Award in Social Services.

Erika resides in Dexter, NY, with her husband Travis and their two sons.

Pat Fontana
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Pat Fontana
Deputy Director, FDRHPO

As FDRHPO Deputy Director, pat oversees day-to-day operations of the organization's workforce, population health, and behavioral health departments. 

He holds a dual bachelor's degree in mathematics and education from Syracuse University, a master's degree in theological studies from Holy Apostles College & Seminary, and university-based certification in Health Information Technology from Cornell University. 

His previous roles at FDRHPO include Population Health Director, Health Information Technology Specialist, Rural Health Network Development Manager, and Health IT Instructor. 

Pat is a native of the North Country and currently resides in Watertown.

Ian Francis
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Ian Francis
Practice Transformation Specialist

Ian joined FDRHPO as the Practice Transformation Specialist and Interoperability Lead in December 2017, working closely with the North Country Health Information Partnership (N-CHIP) team.

He holds a bachelor's degree in Healthcare Administration and is certified through the National Committee for Quality Assurance (NCQA) as a Patient Centered Medical Home Content Expert (PCMH-CCE). Ian previously worked with the Fort Drum Medical Department Activities as the Practice Manager for their Primary Care, Dermatology, Pain Management clinics and Fort Drum Emergency Medical Services. While serving in the military, he gained both work and management experience in Rehabilitation, Public Health, Emergency Departments, Emergency Medical Services, Healthcare Recruiting, and various medical operations in multiple countries.

He has been married for almost 30 years to his wife, Leslie.

Tracy Hart
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Tracy Hart
Practice Transformation Specialist

Tracy works as a Practice Transformation Specialist for FDRHPO's North Country Health Information Partnership (N-CHIP) team. She works with providers across the three-county area to obtain incentives by meaningfully using their electronic health record (EHR) systems. Her work also helps to create a collaborative health system in our community.

Tracy has worked in the nonprofit sector for most of her career, as an IT Coordinator and Administrative Assistant. She also has worked in the medical field as a certified nursing assistant and psych tech.

She is certified through the National Committee for Quality Assurance (NCQA) as a Patient Centered Medical Home Content Expert (PCMH-CCE)and is a Certified Healthcare Technology Specialist in Practice Workflow and Information Management Redesign.

She is a native to the North Country and enjoys spending time with her family and friends.

Robert Hunt
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Robert Hunt

Fiber Network Manager & Telemedicine Network Program Coordinator

Robert (Bob) Hunt has extensive experience with telemedicine, fiber networks, USDA/FCC broadband funding, and many other areas related to telemedicine.

Bob was instrumental in creating the North Country Telemedicine Project (NCTP), which built our regional fiber optic telehealth network. The initial deployment connected 28 healthcare sites. In 2014, the NCTP increased member locations by 42.

Bob now manages the ACTION network that spans the northeastern portion of NY and together the two networks encompass almost all of Upstate and Northern New York.

Joanna Loomis
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Joanna Loomis
Deputy Director, NCI

Joanna Loomis joined the North Country Initiative (NCI) team in 2018 as Director of Provider Strategy and Transformation, and in 2021, she assumed the role of NCI Deputy Director.

Previously, she served as the Executive Director of the Watertown Urban Mission, where she provided leadership and oversight to its seven major programs, which provide basic needs and empowerment to individuals and families in need in greater Jefferson County. She has also served as the Mission’s development director and critical needs coordinator, and as a child protective services caseworker with the Jefferson County Department of Social Services.

Joanna has a MA in social and public policy from SUNY Empire State College and a BA in philosophy from St. Lawrence University. After completing her undergraduate degree, she lived in New Delhi, India, where she taught English in a public school as part of a Fulbright grant.

Joanna serves on the boards of the North Country Prenatal-Perinatal Council and Watertown Noon Rotary; is a member of the Northern New York Community Foundation’s LEAD Council; is a graduate of the Jefferson Leadership Institute; and is a co-chair of the region's Bridges Out of Poverty Steering Committee. She previously served on the boards of the North Country Family Health Center and the North Country Council of Social Agencies. Joanna is a Lean Six Sigma Green Belt, a trained "Bridges Out of Poverty" and "Bridges to Health & Healthcare" trainer, and is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE).

Joanna lives in Henderson with her husband, two children, and a terrier mix.

Steven Lyndaker MD
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As our part-time Medical Director, Dr. Steven Lyndaker provides clinical leadership and medical expertise and serves as an ongoing liaison for our DSRIP and ACO partners, subcommittee leaders, and other healthcare organizations in our region.

He is an internist/partner at Lowville Medical Associates and an Associate Clinical Professor of Medicine at the University of Rochester School of Medicine, teaching residents from the program in his office several times a year.

Dr. Lyndaker enthusiastically supports FDRHPO’s mission to improve healthcare delivery to our region. He lives in Lowville, NY, with his wife and five children.

Steven Lyndaker, MD
Medical Director

Heather Petrie
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Heather Petrie
Practice Transformation Specialist

Heather Petrie joined NCI in February 2022 following her role as a Community Health Worker at North Country Family Health Center (NCFHC). Her work has revolved around addressing patient barriers to care, including social determinants of health. She has extensive work in care gap closures, EMR documentation to include ICD coding for quality compliance, working with HealtheConnections, and has been instrumental in helping NCFHC provide transitional care management to their Medicaid patients.

Heather holds an associate degree in Humanities and Social Psychology and a bachelor’s degree in Human Development. She is also trained in Bridges Out of Poverty, Health Literacy, and Trauma-Informed Care, and is a Bridges Out of Poverty certified trainer.

She is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE)and is a Certified Healthcare Technology Specialist in Practice Workflow and Information Management Redesign.

Originally from Detroit, Michigan, Heather currently lives in Adams Center, NY. In her spare time, she likes to read and volunteer in the community.

Elliot Rechlin
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Heather serves as Office and Program Administrator for both FDRHPO and NCI. Before her current role, Heather was the Administrative Coordinator for North Country Initiative (NCI). She earned an A.S. degree in Business Administration in 2007 and completed her A.A.S. degree in Office Technology – Medical in 2014 from Jefferson Community College.

Heather now resides in Calcium with her husband, daughter and two dogs. 

Elliot Rechlin
HIT Operations Specialist

Heather Sanchez

Office and Program Administrator, 
FDRHPO & NCI

Heather Sanchez

Elliot joined FDRHPO as an IT Operations Specialist in 2015, and since then has enjoyed tackling challenges on a wide array of IT issues.  Elliot has a B. A. In mathematics from Houghton University and can often be found skiing or biking the trails of the Tug Hill.

Amanda Slate
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Amanda Slate
EMS Office & Program Assistant

Amanda joined FDRHPO’s EMS Program Agency in March 2023 as the EMS Program and Office Assistant. Prior to joining our team, Amanda worked as a NYS Paramedic, holding the role of Captain and Training Officer. After receiving her NYS EMT certification from SUNY Canton in 2010, Amanda became a charter member of Indian River Ambulance Service where she remains a member. She later went on to become a NYS Advanced EMT-Critical Care and in November 2020, she completed the Paramedic Bridge program through Northwell Health. Amanda continues to be an active part of the EMS community working as a Paramedic on the weekends.

Amanda served as an independent consultant for FDRHPO in the past, where she provided education to tri-county EMS agencies on the use of HealtheConnections to transmit EKGs to receiving healthcare facilities. She is a BLS CPR instructor and a Certified Ambulance Documentation Specialist.

 

Amanda is a North Country native and enjoys spending quality time with her partner and their dogs, Kenna, Ramsey and Ollie.

Beth Solar
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Beth Solar
EMS Clinical Coordinator

Beth joined FDRHPO in August 2021. As Workforce Outreach Manager, she has a special focus on filling gaps within the healthcare workforce, enhancing work in pipeline outreach, and career exploration. This includes the facilitation of the Recruitment, Retention, and Education Committee (RREC) and assuming responsibility for MASH Camp.

Prior to joining FDRHPO, she served as Tug Hill Regional Coordinator for the Regional Planning Consortium (RPC). Beth worked with regional stakeholders at the RPC to collaborate, problem-solve, and improve systems for the integration of mental health, addiction treatment services, and physical healthcare in an effort to improve overall health for our community. Prior to her work with the RPC, she worked in the healthcare industry for over 15 years as a licensed practical nurse II (LPN II).

Beth is a North Country native and resides in Clayton with her husband and two children. In her spare time, you will find her traveling for hockey tournaments, enjoying the St. Lawrence River, and spending time with her family.

Jessica Thompson
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Jessica Thompson
EMS Clinical Coordinator

In 2022, Jessica Thompson assumed the position of Clinical Coordinator for FDRHPO's EMS Program Agency. With over 14 years of experience in emergency medical services, she actively serves as a 911 provider and EMS educator. Among her latest achievements, she has successfully obtained certifications as a Paramedic and CIC. Jessica holds a Master's degree in Mental Health Counseling and a Bachelor's degree in Psychology from St. Lawrence University. Alongside her work in the ambulance and classroom, she has been involved with organ procurement organizations since 2014, continuing to impact lives through organ, tissue and eye donation and transplantation.

 

When not working, Jessica cherishes quality time with her family and her Labradors, Valentina Maria, Echo Milo (Cardium), and Emerald-Rose Maxxine. Despite her dedication to her profession, she has a passion for exploring new destinations and embarking on exciting adventures.

Shelby Woodruff
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Shelby Woodruff

Information Technology (IT) Specialist

Shelby has been a HIT Specialist at Fort Drum Regional Health and Planning Organization since 2023.

 

He is currently pursuing a degree in Mathematics online from Monroe Community College.

 

Shelby grew up in Lewis County, and is active in several organizations in the area, including the Watertown Chess Club. He enjoys sailing, repairing older cars and building PC’s. 

Tom Zecher
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Tom has been an employee of Fort Drum Regional Health Planning Organization since 2018.

 

He entered the healthcare sector working in Emergency Medical Services, where he spent more than 15 years in both volunteer and commercial EMS/Fire agencies. Transitioning from the pre-hospital setting, he then spent eight years working in Information Technology Management in hospital environments. As a consultant, Tom specialized in Information Technology, Privacy, Security, and Compliance for both Fire and EMS and has a passion for helping not-for-profit agencies. He is both a regional and national speaker on the topics of Information technology and cyber security for not-for-profits and emergency services. Tom holds many professional qualifications, including his certification in Healthcare Compliance from the Health Care Compliance Association and his Healthcare Information Security Leader from the Association of Executives in Health Information Technology.   

Tom is still active in the emergency services and works part-time as a Fire Instructor for the New York State Department of Homeland Security and Emergency Services Department of Fire Prevention and Control and Vermont State Fire.

 

He currently serves on several Boards of Directors and Advisory Committees and is part of several national professional organizations.

 

During his downtime, he enjoys riding his Harley-Davidson Motorcycle, backpacking, and downhill skiing. 

Tom Zecher

Director, Health Information Technology (HIT)

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