Lindsay Baldwin
Chief Financial Officer,
FDRHPO & NCI
Lindsay Baldwin serves as Chief Financial Officer (CFO) of FDRHPO and NCI. Prior to her role as CFO, she served as Deputy Director of the North Country Initiative (NCI). Lindsay joined the team in August 2015 as Director of Finance, a role in which she managed the Delivery System Reform Incentive Payment (DSRIP) program financial implementation plan and funds flow. In 2017, Lindsay also managed the implementation of the DSRIP program for NCI and assists with management of the regional Accountable Care Organization (ACO) and Independent Practice Association (IPA).
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Lindsay began her studies at Jefferson Community College and completed her Bachelor of Science in Applied Economics and Management at Cornell University. Over the course of her professional career, Lindsay has gained extensive experience in financial analysis. As a former Financial Analyst, she supported the U.S. Navy while employed as a government subcontractor to manage budgets for fleet support. Lindsay is also Lean/Six Sigma Green Belt certified, having led multiple process improvement projects and events, and currently serves on the North Country Family Health Center Board of Directors.
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Lindsay resides in Adams, New York with her husband Trevor and their two daughters.
Holly Boname
Communication Coordinator
Holly Boname joined the FDRHPO team as the organization’s Communication Coordinator in December of 2023. As Communication Coordinator, Holly is responsible for managing internal and external communications, including print and electronic communications. In this role, she also is responsible for all graphic design and photography work to help promote the many program areas that are forward-facing in the community. She works closely with senior staff and external stakeholders to develop outreach materials and provide communications support across departments on various projects.
Holly has over 15 years in the North Country gaining experience in the communications field, writing and producing local news stories, press releases, and other public communications. For almost a decade, Holly was the Managing Magazine Editor for Northern New York Magazines, where she was responsible for the operations, story development, and editorial layout and design of NNY Business and NNY Living magazines, which won multiple first-place awards from the NYS Press Association and NYS Publishers Association.
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She currently lives along the St. Lawrence River in Cape Vincent and spends her free time enjoying the outdoors while boating, camping, and exploring the Adirondacks.
Zachary Boucher
EMS Data & Informatics
Coordinator
Zachary ("Zack") Boucher joined the FDRHPO team in June 2022, when Mountain Lakes EMS Program Agency merged with North Country EMS Program Agency. Zack comes with 8 years of Program Agency, REMAC/REMCSO, and Course Sponsor experience from Mountain Lakes. Zack began as an Ambulance Driver and Fire Police Officer in 2013 and earned his EMT in 2015. Zack is currently an EMT, CLI-Certified Lab Instructor, and ASHI & AHA Instructor.
Zack works for the FDRHPO EMS Program Agency as the EMS Data & Informatics Coordinator helping agencies and providers across the eight-county Region with electronic medical records. Additionally, Zack provides primary support for all aspects of the Mountain Lakes Region, which includes the counties of Clinton, Essex, Franklin, Warren, and Washington.
Zack lives in Minerva, New York (southern Essex County) with his partner, Cameron, and their three cats and three dogs.
Kayla Burns joined the FDRHPO team in 2023. In her role, she helps to facilitate the Health Compass Committee, coordinate and analyze population health data, and work with partners to implement initiatives to improve population health. Kayla is a 2021 graduate of St. Lawrence University where she received her B.S. in Biology, gaining extensive knowledge in research tools, collection methods, and data analysis. Prior to joining the FDRHPO team, she worked as a Quality Assurance Analyst at Kraft Heinz and has over two years of experience in organizing, analyzing, and distributing analytical data.
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Kayla is a North Country native and resides locally with her fiance, Garrett, and their dog and cat.
Kayla Burns
Population Health Coordinator
Jonathan Cole
EMS Program Agency Director
Jonathan Cole has been with FDRHPO for 7 years, for 6 years as the EMS Programs Assistant, and now as the EMS Program Agency Director. As Program Agency Director, Jonathan has worked to maintain and expand our Opioid Overdose Center which offers Narcan to all first responders, but to expand access to electronic medical records for EMS agencies, advocate for a stronger and more sustainable EMS system, and the roll-out of a region-wide EMS to Hospital communication platform called Pulsara.
He holds a degree in Humanities and Social Sciences and has over 20 years of Fire and Emergency Services experience. He is a Charter Member of Indian River Ambulance, the Mayor of the Village of Antwerp, Captain for the Antwerp Fire Department, President of Watertown Lyric Theater, a member of the Trinity Episcopal Church Concert Series Board of Directors, the Original Yanks Drum and Bugle Corps, former member of the Northern New York Community Foundation’s LEAD Council, and was also named a member of NNY Business Magazine’s “20 Under 40” Class of 2018.
Jonathan currently resides in Antwerp with his wife, Sarah, and two step-sons, Noah and Ethan.
Nancy DelMastro
Telehealth Project Manager
Nancy DelMastro has been with Adirondack Health Institute (AHI) as the Telehealth Project Manager since August 2021.
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She, alongside Fort Drum Regional Health Planning Organization, oversees the North Country Telehealth Partnership, Northern New York’s leading project focused on increasing access to healthcare through the innovative use of telehealth and telemedicine technology.
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Nancy coordinates the day-to-day operations and strategic development of this state-funded partnership, by providing assistance to healthcare providers and entities seeking information about telehealth as it relates to implementation, technology, reimbursement, clinical standards of practice, and more.
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She has a Master of Public Health degree from University at Albany School of Public Health and holds a Certified Telehealth Coordinator designation from the National School of Applied Telehealth. Prior to her role as Project Manager, Nancy served as the Telehealth Project Specialist at AHI for over a year. Nancy has additional experience in public health and health policy, previously holding positions in local and state government.
Timothy Fayette
Behavioral Health Coordinator
Timothy ("Tim") Fayette joined the FDRHPO team as Behavioral Health Coordinator in 2023. In this role, Tim helps facilitate the Behavioral Health Committee and takes on the organization’s behavioral health initiatives, namely the SAMHSA/Mental Health Awareness Training grant deliverables, including Mental Health First Aid trainings for youth, adults, and fire/EMS providers.
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Prior to joining FDRHPO, Tim worked at the Victim’s Assistance Center as Outreach Coordinator/Advocate. While he has been trained in mental health, addiction, and victim advocacy, he is also a certified "Getting Ahead" facilitator and "Bridges Out of Poverty" trainer.
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Tim is active within the community as the Vice President of the North Country Affordable Housing Board of Directors, a member of the United Way of NNY Peer Grants Review Committee, and serves on the "Bridges Out of Poverty" Steering Committee.
Erika Flint
Executive Director, FDRHPO/NCI
Erika began serving as the Executive Director of the Fort Drum Regional Health Planning Organization and NCI Director in December of 2016. She continues to lead the organization’s mission to analyze the regional healthcare system, identify gaps, and leverage resources to support access to high-quality healthcare services for the Soldiers, families, veterans, and civilian residents of the Fort Drum region.
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Prior to her role as Executive Director, Erika joined the team at the North Country Initiative (NCI) as DSRIP Director in December 2015. Her primary role was to provide oversight and coordination of the development and implementation of all projects within the Delivery System Reform Incentive Payment Program (DSRIP). DSRIP brought approximately $73 million to the region over a five-year period for the implementation of clinically-driven projects across Performing Provider System (PPS) aimed to improve quality, reduce costs, and improve the patient experience.
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Erika's career in public service includes her role in two community 501(c)(3) non-profit organizations. She served as Executive Director of the Watertown Urban Mission, providing oversight of seven major programs serving over 35,000 individuals in need annually. Prior to the Watertown Urban Mission, Erika served as Assistant Director of Residential Services at the Children's Home of Jefferson County.
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Erika has a Bachelor of Arts from SUNY Oswego and a Master of Business Administration from the University of Phoenix, with a concentration in Healthcare Administration. She currently serves on the North Country Regional Economic Development Council, Chair of Safe Schools Endeavor, and is a member of the Watertown Noon Rotary Club. She is also a past Board member of the Watertown Local Development Corporation, Jefferson County Community Services, WPBS-TV, North Country Family Health Center, and Samaritan Health Auxiliary, as well as a past member of the Greater Watertown Jaycees and the Northern New York Community Foundation’s LEAD Council. Erika is a graduate of the Greater Watertown Chamber of Commerce’s Jefferson Leadership Institute, and is a recipient of NNY Business Magazine’s 20 Under 40 Award, the ATHENA Leadership Award®, and the 2015 Successful Business Award in Social Services.
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Erika resides in Dexter, NY, with her husband Travis and their two sons.
Pat Fontana
Deputy Director, FDRHPO
As FDRHPO Deputy Director, Pat oversees day-to-day operations of the organization's workforce, population health, and behavioral health departments.
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He holds a dual bachelor's degree in mathematics and education from Syracuse University, a master's degree in theological studies from Holy Apostles College & Seminary, and university-based certification in Health Information Technology from Cornell University.
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His previous roles at FDRHPO include Population Health Director, Health Information Technology Specialist, Rural Health Network Development Manager, and Health IT Instructor.
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Pat is a native of the North Country and currently resides in Watertown.
Ian Francis
Practice Transformation Specialist
Ian joined FDRHPO as a Practice Transformation Specialist in 2017. He works closely with clinical and community-based partners in the region to provide Patient-Centered Medical Home recognition support, as well as support to improve performance in value-based arrangements. Ian excels in transforming payor and third-party data into actionable reports that support connecting patients in the region with recommended preventive services, such as annual wellness visits, cancer screenings, chronic disease management, immunizations, and more.
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He holds a bachelor's degree in Healthcare Administration and is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE). Ian previously worked with the Fort Drum Medical Department Activities as the Practice Manager for their Primary Care, Dermatology, Pain Management clinics and Fort Drum Emergency Medical Services. While serving in the military, he gained both work and management experience in Rehabilitation, Public Health, Emergency Departments, Emergency Medical Services, Healthcare Recruiting, and various medical operations in multiple countries.
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He has been married for almost 30 years to his wife, Leslie.
Tracy Hart
Practice Transformation Specialist
Tracy works as a Practice Transformation Specialist for FDRHPO. She works with partners in the tri-county region, providing support for value-based initiatives and person-centered care. She works with practices to optimize their electronic medical records and provides support to proactively reach out to patients to close care gaps. Tracy also helps the region’s behavioral health practices develop and implement innovative strategies to increase quality, integrate behavioral and physical care, and develop value-based reimbursement strategies.
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Tracy has worked in the nonprofit sector for most of her career, as an IT Coordinator and Administrative Assistant. She also has worked in the medical field as a certified nursing assistant and psych tech.
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She is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE) and is a Certified Healthcare Technology Specialist in Practice Workflow and Information Management Redesign.
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She is a native of the North Country and enjoys spending time with her family and friends.
Robert Hunt
Fiber Network Manager & Telemedicine Network Program Coordinator
Robert (Bob) Hunt has extensive experience with telemedicine, fiber networks, USDA/FCC broadband funding, and many other areas related to telemedicine.
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Bob was instrumental in creating the North Country Telemedicine Project (NCTP), which built our regional fiber optic telehealth network. The initial deployment connected 28 healthcare sites. In 2014, the NCTP increased member locations by 42.
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Bob now manages the ACTION network that spans the northeastern portion of NY and together the two networks encompass almost all of Upstate and Northern New York.
Joanna Loomis
Deputy Director, NCI
Joanna Loomis joined the North Country Initiative (NCI) team in 2018 as Director of Provider Strategy and Transformation, and in 2021, she assumed the role of NCI Deputy Director.
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Previously, she served as the Executive Director of the Watertown Urban Mission, where she provided leadership and oversight to its seven major programs, which provide basic needs and empowerment to individuals and families in need in greater Jefferson County. She has also served as the Mission’s development director and critical needs coordinator, and as a child protective services caseworker with the Jefferson County Department of Social Services.
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Joanna has a MA in social and public policy from SUNY Empire State College and a BA in philosophy from St. Lawrence University. After completing her undergraduate degree, she lived in New Delhi, India, where she taught English in a public school as part of a Fulbright grant.
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Joanna serves on the boards of the North Country Prenatal-Perinatal Council and Watertown Noon Rotary; is a member of the Northern New York Community Foundation’s LEAD Council; is a graduate of the Jefferson Leadership Institute; and is a co-chair of the region's Bridges Out of Poverty Steering Committee. She previously served on the boards of the North Country Family Health Center and the North Country Council of Social Agencies. Joanna is a Lean Six Sigma Green Belt, a trained "Bridges Out of Poverty" and "Bridges to Health & Healthcare" trainer, and is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE).
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Joanna lives in Henderson with her husband, two children, and a terrier mix.
As our part-time Medical Director, Dr. Steven Lyndaker provides clinical leadership and medical expertise and serves as an ongoing liaison for our Accountable Care Organization (ACO) and Independent Physician Association (IPA) partners, subcommittee leaders, and other healthcare organizations in our region.
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He is an internist/partner at Lowville Medical Associates and an Associate Clinical Professor of Medicine at the University of Rochester School of Medicine, teaching residents from the program in his office several times a year.
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Dr. Lyndaker enthusiastically supports FDRHPO’s mission to improve healthcare delivery to our region. He lives in Lowville, NY, with his wife and five children.
Steven Lyndaker, MD
Medical Director
Heather Petrie
Practice Transformation Specialist
Heather Petrie joined NCI in February 2022 following her role as a Community Health Worker at North Country Family Health Center (NCFHC). Her work has revolved around addressing patient barriers to care, including social determinants of health. She has extensive work in care gap closures, EMR documentation to include ICD coding for quality compliance, working with HealtheConnections, and has been instrumental in implementing transitional care management.
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Heather holds an associate degree in Humanities and Social Psychology and a bachelor’s degree in Human Development. She is also trained in Bridges Out of Poverty, Health Literacy, and Trauma-Informed Care, and is a Bridges Out of Poverty certified trainer.
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She is certified through the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home Content Expert (PCMH-CCE)and is a Certified Healthcare Technology Specialist in Practice Workflow and Information Management Redesign.
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Originally from Detroit, Michigan, Heather currently lives in Adams Center, NY. In her spare time, she likes to read and volunteer in the community.
Heather serves as Office and Program Administrator for both FDRHPO and NCI. Before her current role, Heather was the Administrative Coordinator for North Country Initiative (NCI).
Heather has provided overall administrative and program support to the management team and FDRHPO and NCI programs since 2014. In her currently position, she provides support to the FDRHPO Executive Director/NCI Director, Chief Financial Officer and HIT Director/Security and Compliance Officer to include support with boards and committee meetings and financial and compliance-related tasks.
She earned an A.S. degree in Business Administration in 2007 and after completing her internship with FDRHPO, she completed her A.A.S. degree in Office Technology – Medical in 2014 from Jefferson Community College (JCC).
Heather resides in Calcium with her husband, Alfredo, who is a Retired US Army Major working on Fort Drum, daughter, Elena who is currently attending JCC Nursing Program and two dogs, Rex and Saylor.
Elliot Rechlin
HIT Operations Specialist
Heather Sanchez
Office and Program Administrator,
FDRHPO & NCI
Elliot joined FDRHPO as an IT Operations Specialist in 2015, and since then has enjoyed tackling challenges on a wide array of IT issues. Elliot has a B.A. In mathematics from Houghton University and can often be found skiing or biking the trails of the Tug Hill.
Amanda Slate
EMS Office & Program Assistant
Amanda joined FDRHPO’s EMS Program Agency in March 2023 as the EMS Program and Office Assistant. Prior to joining our team, Amanda worked as a NYS Paramedic, holding the role of Captain and Training Officer. After receiving her NYS EMT certification from SUNY Canton in 2010, Amanda became a charter member of Indian River Ambulance Service where she remains a member. She later went on to become a NYS Advanced EMT-Critical Care and in November 2020, she completed the Paramedic Bridge program through Northwell Health. Amanda continues to be an active part of the EMS community working as a Paramedic on the weekends.
Amanda served as an independent consultant for FDRHPO in the past, where she provided education to tri-county EMS agencies on the use of HealtheConnections to transmit EKGs to receiving healthcare facilities. She is a BLS CPR instructor and a Certified Ambulance Documentation Specialist.
Amanda is a North Country native and enjoys spending quality time with her partner and their dogs, Kenna, Ramsey and Ollie.
Beth Solar
EMS Clinical Coordinator
Beth joined FDRHPO in August 2021. As Workforce Outreach Manager, she has a special focus on filling gaps within the healthcare workforce, enhancing work in pipeline outreach, and career exploration. This includes the facilitation of the Recruitment, Retention, and Education Committee (RREC) and assuming responsibility for MASH Camp.
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Prior to joining FDRHPO, she served as Tug Hill Regional Coordinator for the Regional Planning Consortium (RPC). Beth worked with regional stakeholders at the RPC to collaborate, problem-solve, and improve systems for the integration of mental health, addiction treatment services, and physical healthcare in an effort to improve overall health for our community. Prior to her work with the RPC, she worked in the healthcare industry for over 15 years as a licensed practical nurse II (LPN II).
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Beth is a North Country native and resides in Clayton with her husband and two children. In her spare time, you will find her traveling for hockey tournaments, enjoying the St. Lawrence River, and spending time with her family.
Shelby Woodruff
Information Technology (IT) Specialist
Shelby has been a HIT Specialist at Fort Drum Regional Health and Planning Organization since 2023 and has previously served as an intern within the organization.
Shelby joined the current team after extensive work with installing and maintaining IT networks in the north country as an intern within FDRHPO. As a HIT Specialist he currently works with FDRHPO’s many partners to maintain critical network infrastructure and provide direct support to users of those resources. His primary focus is in the privacy and security of network resources, and the continuity of network operations for organizations important to health care in the north country.
Shelby grew up in Lewis County, and is active in several organizations in the area, including the Watertown Chess Club. He enjoys sailing, repairing older cars and building PC’s.
Tom has been an employee of Fort Drum Regional Health Planning Organization since 2018.
He entered the healthcare sector working in Emergency Medical Services, where he spent more than 15 years in both volunteer and commercial EMS/Fire agencies. Transitioning from the pre-hospital setting, he then spent eight years working in Information Technology Management in hospital environments. As a consultant, Tom specialized in Information Technology, Privacy, Security, and Compliance for both Fire and EMS and has a passion for helping not-for-profit agencies. He is both a regional and national speaker on the topics of Information technology and cyber security for not-for-profits and emergency services. Tom holds many professional qualifications, including his certification in Healthcare Compliance from the Health Care Compliance Association and his Healthcare Information Security Leader from the Association of Executives in Health Information Technology.
Tom is still active in the emergency services and works part-time as a Fire Instructor for the New York State Department of Homeland Security and Emergency Services Department of Fire Prevention and Control and Vermont State Fire.
He currently serves on several Boards of Directors and Advisory Committees and is part of several national professional organizations.
During his downtime, he enjoys riding his Harley-Davidson Motorcycle, backpacking, and downhill skiing.